Frequently Asked Questions

Everything you need to know about shopping at Longdan

What are your shipping rates and delivery times?

We offer nationwide delivery with standard shipping taking 2-4 business days. Rates are calculated at checkout based on weight and destination, with free shipping available on orders over a certain threshold.

How do you ensure the freshness of perishable food items?

All chilled and frozen products are packed in specialized insulated thermal packaging with ice packs to maintain the correct temperature during transit.

Can I track my order once it has been dispatched?

Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking link to monitor your delivery in real-time.

What is your return policy for food products?

Due to health and safety regulations, we cannot accept returns on perishable goods. For non-perishable items, returns are accepted within 14 days if the packaging is unopened and in original condition.

Do you offer wholesale pricing for businesses?

Yes, Longdan provides wholesale opportunities for restaurants and retailers. Please contact our dedicated wholesale team via the contact form for a price list and account setup.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.