Returns & Exchanges
At Longdan, we strive to ensure the highest quality for our authentic Asian food products. If you are not completely satisfied with your purchase, you may return non-perishable items within 14 days of receipt for a refund or exchange.
Contact Customer Support
Email our support team with your order number and photos of the items you wish to return, especially if they arrived damaged or incorrect.
Verification and Approval
Our team will review your request within 48 hours to confirm the items are eligible for return based on food safety and hygiene standards.
Package Your Items
Securely pack the approved non-perishable goods in their original packaging to ensure they are not damaged during transit back to our warehouse.
Receive Your Refund
Once we receive and inspect your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing